Our Team

We are researchers, with many decades of combined experience in consumer insights, data analysis, and business strategy. We are also people with diabetes, and mothers, husbands, and friends of people with diabetes, so you can trust that we’ll give you our all.

Edem Asamoa

Research Associate

Edem Asamoa joined dQ&A as a Research Associate in early 2021. He is set to graduate from Duke University in May of 2021 and is currently completing a senior thesis on the feasibility of Brain Computer Music Interfacing (BCMI). During his time at Duke, Edem has worked towards a BA in Neuroscience with a Minor in Chemistry. Additionally, he has researched visual learning using EEG and psychometric approaches at Duke SOM’s Department of Psychiatry and Behavioral Sciences. Outside of the classroom, Edem was a member of Duke’s inaugural class of SPIRE Fellows, served as a mentor for prospective Neuroscience majors, and performed as a signed artist for Duke’s Small Town Records. In his free time, Edem enjoys exercising and listening to new music.

Sylvie Croteau

Senior Director of Research

Sylvie Croteau joined dQ&A in 2019. Since her son was diagnosed with T1D in 2007, her work has focused on diabetes and healthcare research in both the pharmaceutical and medical device sectors. Sylvie is based in Canada. She is a former volunteer and board member of Québec’s Diabetic Children’s Foundation and parental mentor for JDRF. Her career as a researcher spans more than two decades. Most recently, she ran her own successful qualitative research company, and prior to that she was Vice President at a Montréal-based market research firm. She has an M.Sc. from Université de Montréal in Communication Studies and has completed RIVA training. Sylvie is an accomplished moderator and is fluent in French and English. She has notions of speaking Spanish and Italian and is determined that one day she will be able to hold a conversation in Mandarin.

Philly De Piante

Marketing Manager

Philly De Piante is responsible for dQ&A's marketing. She manages the development, implementation and execution of the strategic marketing plan to attract potential clients and retain existing ones. She also supports panel recruitment and engagement across dQ&A’s patient and provider research communities. Philly graduated summa cum laude with a BSBA in Marketing and a minor in Italian from the University of North Carolina at Charlotte. While in college, Philly worked as a qualitative report writer for dQ&A and in client-facing marketing for her university. She was also a Women in Business Ambassador and President of the Italian Club on campus. Philly has been dedicated to advocating for those living with diabetes after being diagnosed with type 1 in 2015.

Caterina Florissi

Director of Patient and Outcomes Research

Caterina Florissi manages dQ&A’s patient research studies. She is passionate about understanding the tools and resources available for diabetes management in different countries, and she enjoys collaborating with both patients and providers to ensure dQ&A’s research follows the latest developments in care. In her prior role as a research associate, Caterina led the dQ&A Diabetes Connections – International Patient product, which gathers insights from diabetes communities across Canada and Europe. She has also worked in multiple cognitive neuroscience labs and, as an undergraduate, designed her own thesis to investigate the influence that brands exert on nutritional choices. Caterina attended Dartmouth College, where she graduated as salutatorian with a BA in Neuroscience.

Rebecca Gowen

Research Associate

Rebecca Gowen joined dQ&A as a Research Associate in July 2019 after graduating from Colgate University with highest honors in Molecular Biology. At dQ&A, Rebecca works on the dQ&A International Diabetes Connections product, helping to collect, analyze, and report on data describing peoples’ lives with diabetes in Europe and Canada. To explore her interest in public health as an undergraduate, she investigated chronic cortisol levels as biological markers of depression and seasonal affective disorder in a refugee population. Rebecca also researched the barriers to screening and treatment for Hepatitis C in rural communities of Upstate New York. Aside from research, she was a biology tutor and served as a mentor for low-income pre-school students. In her free time, Rebecca enjoys hiking and traveling.

Anne Harsch

Production and Operations Manager

Anne Harsch leads dQ&A’s research operations. She directs the design, production, and delivery of research insights to clients. As a key player in dQ&A’s proprietary panel strategy, Anne ensures our services channel the power of patient and HCP voices to deliver better diabetes research. Internally, Anne oversees dQ&A recruitment, hiring, employee welfare, and professional development for the team. Previously, Anne coordinated behavioral and fMRI neuroimaging studies at Duke University. She holds an E-RYT yoga teacher designation from Yoga Alliance and a BA in Psychological and Brain Sciences from Dartmouth College. Anne has a personal connection to diabetes that inspires her work and led her to join dQ&A in 2019.

Pam Hill

Panel Membership Manager

Pam Hill joined dQ&A in January 2021 as Panel Membership Manager. She is responsible for recruitment and engagement across dQ&A's panels in the United States, Canada, and Europe. Prior to joining the team full-time, Pam worked as a freelance analyst assisting with several dQ&A reports. Pam has an extensive background in marketing and market research, with expertise in rewards-based loyalty and incentive programs. She has experience working in business to business, business to consumer, and non-profit organizations. She holds a BS in Marketing from Southern Illinois University – Edwardsville and an MBA from Indiana University – Bloomington. Pam’s daughter was diagnosed with T1D in 2013 at the age of 10.

Carolyn Jillson

Qualitative Project Director

Carolyn Jillson is responsible for the management, logistics, and recruiting for dQ&A's qualitative projects. Carolyn has extensive experience in both qualitative and quantitative research, including working as an analyst on tracking studies at Audits & Surveys and studying the effects of advertising on building brands at Hall & Partners USA. While serving as Peace Corps Volunteer in Cameroon teaching rural women basic business skills, she discovered how vital good health is to one's livelihood. Upon return from the Peace Corps, she managed qualitative research projects at Doyle Research Associates while earning a Master in Public Health from DePaul University. Carolyn also has a BS in Management and International Business from New York University, Stern School of Business.

Jennifer Klinger

Director of Finance

Jennifer Klinger manages accounting and finances at dQ&A, and also helps support the sales team. She brings over 20 years of experience to the role, from her previous positions as an accountant and then finance director at a non-profit community health center in southeastern Minnesota. Jennifer earned her CPA license after graduating with a BA in accounting from St. Mary's University of Minnesota. She has type 1 diabetes, and was a member of dQ&A's research community before joining the team. Her personal connection to diabetes and interest in improving the lives of all people with diabetes also led her to pursue a Master of Public Health degree from Benedictine University, which she completed in 2019.

Alice Morgan

VP Qualitative

Alice Morgan founded dQ&A's qualitative research practice in 2016, after her son was diagnosed with Type 1 diabetes. She has directed numerous diabetes-focused qualitative research studies since joining dQ&A, and is an expert in classic and cutting-edge qualitative techniques. Alice has published and presented on qualitative research and is a recognized thought leader in the field. An intuitive, flexible, and deeply empathetic moderator, participants in her sessions feel comfortable sharing sensitive information about living with diabetes. Previously, Alice worked for a boutique qualitative research firm, as an independent moderator, and for a full-service market research company. She has an MBA from Indiana University, a BA from Bryn Mawr College, and has completed RIVA and CPSI training. Alice lives in Michigan, where she and her husband own Satchel's, Ann Arbor's local BBQ joint.

Christianne Pang

VP Research and Analytics

Christianne Pang heads up dQ&A quantitative research and patient preference studies. She has over 20 years of experience in quantitative market research in diabetes, telecommunications and technology, spanning Europe, US, Canada and South America. Prior to dQ&A, Christianne led global consumer insights research and the mobile retail measurement businesses for Nielsen Mobile and consumer research for major mobile operators in Europe. Christianne holds an MBA from Stanford Graduate School of Business and a Bachelor of Science from University of California, Berkeley.

Erik Shoger

Director of Customer Success

Erik Shoger's mission is to match unanswered client questions with dQ&A's expertise in patient-focused quantitative and qualitative research. Erik has extensive experience managing custom and proprietary research projects across the spectrum of diabetes therapies, as well as a broad knowledge of dQ&A's syndicated research services. Prior to joining dQ&A, Erik was Vice President, Senior Analyst at Northcoast Research, a sell-side equity research firm, where he conducted investment and market research on medical device companies, including those focused on diabetes, for large institutional investors. Erik was diagnosed with diabetes at the age of two, which made dQ&A the perfect match for his desire to provide a voice for patients like himself. Erik has an MBA from Baldwin Wallace University and a BA in economics from The College of Wooster.

Julia Stevenson

Research Associate

Julia Stevenson joined dQ&A as a Research Associate in June 2020. She graduated cum laude from Dartmouth College, where she completed a double major in Biology and Psychology. As an undergraduate, she worked on research at the Geisel School of Medicine investigating the role of the orexinergic system in blood pressure regulation. In her spare time, Julia also served as captain of the women’s cross-country team, mentored pre-health students, and led a social action campaign on mental health in the student-athlete community during her senior year. Outside of work, she loves to run, drink coffee, and spend time outdoors.

Sara Suhl

Research Associate

Sara Suhl joined dQ&A as a Research Associate in August 2019 after graduating with distinction from UC Berkeley. At dQ&A, she helps run the dQ&A US Diabetes Connections product by collecting, analyzing, and reporting data on patients’ experiences. Sara received a BS in molecular environmental biology and completed a senior honors thesis studying the effect of blood brain barrier defects on drug efficacy in seizure-susceptible drosophila mutants. Outside of the lab, Sara served on the editorial board of the student newspaper, volunteered as a health worker, and worked as a researcher at the UC Berkeley School of Public Health. In her free time, Sara loves hiking, trying new foods, and exploring the Bay Area.

Jackie Tait

Research Associate

Jackie Tait joined dQ&A in 2020 as a Research Associate after graduating from Johns Hopkins University with a major in Behavioral Biology and a minor in Business. As an undergraduate, Jackie researched the structural and functional properties of proteins linked to neurodegeneration and metastatic cancer in the Department of Biophysics at the Johns Hopkins University School of Medicine. On campus, she worked as a course assistant within the university’s business program, mentored underclassmen through the Undergraduate Society for Neuroscience, and played varsity soccer. In her free time, Jackie enjoys running, road tripping, and tracking down the best tacos in town.

Richard Wood

CEO

Richard Wood founded dQ&A with Kelly Close in 2009. A recognized expert on the diabetes patient experience, Richard has presented patient research results at the FDA, Children with Diabetes, the DiabetesMine Innovation Summit, and numerous private dQ&A client events. Under his leadership, dQ&A researchers have authored four posters at recent ADA Scientific Sessions conferences. Richard was previously Vice President of Consumer Insights at Nielsen, where he directed consumer market research programs in the USA, Europe and Asia. Trained originally as an engineer in the UK and France, Richard has extensive experience from a 20-year career in consumer and industry research, mobile applications, and as a technology journalist, editor and publisher. Richard has an MBA from INSEAD, Fontainebleau, France.

Emily Ye

Research Associate

Emily Ye joined dQ&A as a Research Associate after graduating from Amherst College in 2020 with degrees in Psychology and Statistics. At dQ&A, Emily manages the International Diabetes Connections product that provides insights on the lives of people with diabetes in Canada and Europe. She is passionate about research and is interested in using dQ&A’s data to investigate health disparities and how psychosocial factors impact health outcomes. Emily’s other research interests include intergroup relations, implicit bias, and perceptions of stereotypes. In her free time, she enjoys traveling, baking cookies, watching reality TV shows, and doing graphic design.

Phin Younge

VP Research Services

Phin Younge directs research, analytics and panel management at dQ&A. Phin has over 15 years of experience in teaching and research management. Prior to joining dQ&A, Phin managed measurement science as well as key product development activities for a large practice group at Nielsen, including Nielsen's flagship Mobile Consumer Insights research program. He is named on a key patent at Nielsen focused on the methods and procedures for merging large data sets to achieve accurate measurement. dQ&A's resident polymath, Phin received his MA and BA in English from Stanford University.