Our Team

We are researchers, with many decades of combined experience in consumer insights, data analysis, and business strategy. We are also people with diabetes, and mothers, husbands, and friends of people with diabetes, so you can trust that we’ll give you our all.

Sylvie Croteau

Senior Director of Research

Sylvie Croteau joined dQ&A in 2019. Since her son was diagnosed with T1D in 2007, her work has focused on diabetes and healthcare research in both the pharmaceutical and medical device sectors. Sylvie is based in Canada. She is a former volunteer and board member of Québec’s Diabetic Children’s Foundation and parental mentor for JDRF. Her career as a researcher spans more than two decades. Most recently, she ran her own successful qualitative research company, and prior to that she was Vice President at a Montréal-based market research firm. She has an M.Sc. from Université de Montréal in Communication Studies and has completed RIVA training. Sylvie is an accomplished moderator and is fluent in French and English. She has notions of speaking Spanish and Italian and is determined that one day she will be able to hold a conversation in Mandarin.

Philly De Piante

Panel Manager

Philly De Piante is responsible for panel recruitment and engagement across all of dQ&A’s research communities: endocrinologists, diabetes educators, primary care providers, and people with diabetes and their caregivers in North America and Europe. She also helps support the qualitative research team. Philly graduated summa cum laude with a BSBA in Marketing and a minor in Italian from the University of North Carolina at Charlotte. While in college, Philly worked as a report writer for dQ&A and in client-facing marketing on her university’s professional development team. She was also a Women in Business Ambassador and President of the Italian Club. Philly has been dedicated to advocating for those living with diabetes after being diagnosed with type 1 in 2015.

Caterina Florissi

Research Associate

Caterina Florissi joined dQ&A in June 2018 after graduating as a salutatorian of Dartmouth College. As a Research Associate, Caterina collects, analyzes, and reports on data meant to improve life with diabetes in Canada and in Europe. Caterina majored in neuroscience and spent four years working in multiple cognitive neuroscience labs. Her experiences inspired her to design her own honors thesis project, in which she used EEG (brain wave) recordings to understand the influence of brands on food choices. On campus, Caterina participated in various global health programs, volunteered as a tutor for elementary school students, and played club tennis.

Rebecca Gowen

Research Associate

Rebecca Gowen joined dQ&A as a Research Associate in July 2019 after graduating from Colgate University with highest honors in Molecular Biology. At dQ&A, Rebecca works on the dQ&A International Diabetes Connections product, helping to collect, analyze, and report on data describing peoples’ lives with diabetes in Europe and Canada. To explore her interest in public health as an undergraduate, she investigated chronic cortisol levels as biological markers of depression and seasonal affective disorder in a refugee population. Rebecca also researched the barriers to screening and treatment for Hepatitis C in rural communities of Upstate New York. Aside from research, she was a biology tutor and served as a mentor for low-income pre-school students. In her free time, Rebecca enjoys hiking and traveling.

Anne Harsch

Research Operations Manager

Anne Harsch manages dQ&A's research operations. She focuses on data management, analysis, and process design. Prior to joining dQ&A, Anne served as vice president of an international yoga organization where her strategic leadership helped steer the company to its most successful year in a decade. Previously, Anne coordinated behavioral and fMRI neuroimaging studies at Duke University. Anne’s background in psychology, research and yoga is the foundation that guides her passion for empowering others to lead healthful lives. Anne holds an E-RYT yoga teacher designation from Yoga Alliance and a BA in Psychological and Brain Sciences from Dartmouth College.

Carolyn Jillson

Qualitative Project Director

Carolyn Jillson is responsible for the management, logistics, and recruiting for dQ&A's qualitative projects. Carolyn has extensive experience in both qualitative and quantitative research, including working as an analyst on tracking studies at Audits & Surveys and studying the effects of advertising on building brands at Hall & Partners USA. While serving as Peace Corps Volunteer in Cameroon teaching rural women basic business skills, she discovered how vital good health is to one's livelihood. Upon return from the Peace Corps, she managed qualitative research projects at Doyle Research Associates while earning a Master in Public Health from DePaul University. Carolyn also has a BS in Management and International Business from New York University, Stern School of Business.

Jennifer Klinger

Director of Finance

Jennifer Klinger manages accounting and finances at dQ&A, and also helps support the sales team. She brings over 20 years of experience to the role, from her previous positions as an accountant and then finance director at a non-profit community health center in southeastern Minnesota. Jennifer earned her CPA license after graduating with a BA in accounting from St. Mary's University of Minnesota. She has type 1 diabetes, and was a member of dQ&A's research community before joining the team. Her personal connection to diabetes and interest in improving the lives of all people with diabetes also led her to pursue a Master of Public Health degree from Benedictine University, with plans to graduate at the end of 2019.

Sophie Koontz


Sophie Koontz leads dQ&A's research and production processes, product management and innovation, brand and product marketing, and recruitment and staffing. She focuses on process improvement and implementation. Previously, she managed the dQ&A Diabetes Connections – US Patient product, which synthesizes data and insights from over 5,000 people with diabetes every quarter. Prior to joining dQ&A, Sophie worked at a health technology non-profit and at the Department of Health and Human Services, where she analyzed data on the Affordable Care Act and the Children's Health Insurance Program. Sophie has a BA in Human Biology from Stanford University.

Alice Morgan

VP Qualitative

Alice Morgan founded dQ&A's qualitative research practice in 2016, after her son was diagnosed with Type 1 diabetes. She has directed numerous diabetes-focused qualitative research studies since joining dQ&A, and is an expert in classic and cutting-edge qualitative techniques. Alice has published and presented on qualitative research and is a recognized thought leader in the field. An intuitive, flexible, and deeply empathetic moderator, participants in her sessions feel comfortable sharing sensitive information about living with diabetes. Previously, Alice worked for a boutique qualitative research firm, as an independent moderator, and for a full-service market research company. She has an MBA from Indiana University, a BA from Bryn Mawr College, and has completed RIVA and CPSI training. Alice lives in Michigan, where she and her husband own Satchel's, Ann Arbor's local BBQ joint.

Christianne Pang

VP Research and Analytics

Christianne Pang heads up dQ&A quantitative research and patient preference studies. She has over 20 years of experience in quantitative market research in diabetes, telecommunications and technology, spanning Europe, US, Canada and South America. Prior to dQ&A, Christianne led global consumer insights research and the mobile retail measurement businesses for Nielsen Mobile and consumer research for major mobile operators in Europe. Christianne holds an MBA from Stanford Graduate School of Business and a Bachelor of Science from University of California, Berkeley.

Jonathan Rost

Research Associate

Jonathan Rost joined dQ&A as a Research Associate in June 2018 after graduating as a salutatorian summa cum laude from Dartmouth College. At dQ&A, he runs the dQ&A Diabetes Connections – US Patient product, surveying, synthesizing, and reporting the experiences and perspectives of more than 5,000 people with diabetes in the United States. Jonathan majored in neuroscience, also focusing on biology and chemistry during his undergrad years. Throughout his junior year, he completed a Presidential Scholars research project focusing on the neural decoding of resting brain states. Jonathan enjoys spending time outdoors and is an avid runner looking to complete his third marathon.

Jo-Ann Ryan

Qualitative Research Moderator

Jo-Ann Ryan is a healthcare moderator with extensive experience in diabetes. She has moderated numerous projects at dQ&A with T1s and T2s as well as health care professionals, including GPs, CDEs, and Pharmacists. She has also conducted qualitative research for major health insurance carriers, hospital systems, and a leading global medical supplier. Jo-Ann has worked as an independent moderator and at several research firms, including Doyle Research Associates/2020 Research, The Marketing Workshop, Elrick & Lavidge (now Kantar TNS), and Moore & Symons. Jo-Ann has a BS degree in Education from Bridgewater State University and an MA in Psychology from Argosy University. She has completed RIVA moderator and CPSI ideation training. When she is not moderating, Jo-Ann acts as a roadie and publicist for her husband who is a singer/songwriter.

Erik Shoger

Director of Customer Success

Erik Shoger's mission is to match unanswered client questions with dQ&A's expertise in patient-focused quantitative and qualitative research. Erik has extensive experience managing custom and proprietary research projects across the spectrum of diabetes therapies, as well as a broad knowledge of dQ&A's syndicated research services. Prior to joining dQ&A, Erik was Vice President, Senior Analyst at Northcoast Research, a sell-side equity research firm, where he conducted investment and market research on medical device companies, including those focused on diabetes, for large institutional investors. Erik was diagnosed with diabetes at the age of two, which made dQ&A the perfect match for his desire to provide a voice for patients like himself. Erik has an MBA from Baldwin Wallace University and a BA in economics from The College of Wooster.

Keaton Stoner

Director of Patient Research

Keaton Stoner leads syndicated patient research strategy, directs custom research projects, manages the Associate team, and collaborates closely with clients to satisfy their research needs. With a particular interest in patient-reported outcomes, Keaton enjoys generating insights from dQ&A's industry-leading datasets and panels to help people living with diabetes. Previously, as an Associate, Keaton led and oversaw the US Diabetes Connections product. Prior to joining dQ&A in May 2017, Keaton graduated with distinction from Duke University with a BS in Biology. At Duke, he conducted an honors thesis evaluating the blood product cryoprecipitate in the Department of Anesthesiology, volunteered summers with disadvantaged populations in New York and Peru, and studied tropical diseases in Costa Rica. Outside of work, you can find Keaton performing with his San Francisco funk band, playing tennis, and cheering on his hometown Patriots.

Sara Suhl

Research Associate

Sara Suhl joined dQ&A as a Research Associate in August 2019 after graduating with distinction from UC Berkeley. At dQ&A, she helps run the dQ&A US Diabetes Connections product by collecting, analyzing, and reporting data on patients’ experiences. Sara received a BS in molecular environmental biology and completed a senior honors thesis studying the effect of blood brain barrier defects on drug efficacy in seizure-susceptible drosophila mutants. Outside of the lab, Sara served on the editorial board of the student newspaper, volunteered as a health worker, and worked as a researcher at the UC Berkeley School of Public Health. In her free time, Sara loves hiking, trying new foods, and exploring the Bay Area.

Richard Wood


Richard Wood founded dQ&A with Kelly Close in 2009. A recognized expert on the diabetes patient experience, Richard has presented patient research results at the FDA, Children with Diabetes, the DiabetesMine Innovation Summit, and numerous private dQ&A client events. Under his leadership, dQ&A researchers have authored four posters at recent ADA Scientific Sessions conferences. Richard was previously Vice President of Consumer Insights at Nielsen, where he directed consumer market research programs in the USA, Europe and Asia. Trained originally as an engineer in the UK and France, Richard has extensive experience from a 20-year career in consumer and industry research, mobile applications, and as a technology journalist, editor and publisher. Richard has an MBA from INSEAD, Fontainebleau, France.

Phin Younge

VP Research Services

Phin Younge directs research, analytics and panel management at dQ&A. Phin has over 15 years of experience in teaching and research management. Prior to joining dQ&A, Phin managed measurement science as well as key product development activities for a large practice group at Nielsen, including Nielsen's flagship Mobile Consumer Insights research program. He is named on a key patent at Nielsen focused on the methods and procedures for merging large data sets to achieve accurate measurement. dQ&A's resident polymath, Phin received his MA and BA in English from Stanford University.